Welcome to our Return and Refund Policy page. Here you will find all the information you need to understand how to return items and receive a refund. We aim to make this process as easy and straightforward as possible to ensure a smooth shopping experience for you.

Right of withdrawal, return, and refund policy

1. Return conditions
   • Right of withdrawal: You have the right to withdraw your purchase within 14 days from the date the item arrived to you or to a postal agent appointed by you.
   • Condition of the item: To exercise your right of withdrawal, the item must be in unchanged condition. This means the item must be unused, undamaged, and in its original packaging.
   • Return: You are responsible for returning the item to us. The item should be sent back within 14 days from the date you notified us of your intention to withdraw the purchase.
2. Return process
   • Initiate a return: Contact our customer service via email at info@steinsson.se to inform us that you wish to return a product. Please provide your order number and reason for the return.
   • Send the item back: Our customer service will provide you with a valid return address. Please note that you are responsible for return shipping.
3. Refund
   • Processing of return: Once we receive the item and have checked that it meets all return conditions, we will initiate a refund.
   • Refund time: The refund will be made within 14 days from the day we received the return. The refund includes the purchase price of the product and will be processed through the same payment method you used at the time of purchase.